Birdeye helps you to collect reviews on sites like Google and Facebook, then manage and respond to them from the Birdeye dashboard.įor even more tips on optimizing your profile, check out the 7 steps to Google My Business lead generation. That way, you’ll stay on top of all your customer feedback from all over the int. Luckily, there’s a way for you to keep track of all of your customer reviews by using an online reputation management platform like Birdeye. Make it a point to respond quickly to Google reviews before it ends up damaging your business’s reputation. It’s an easy way to show that you care and will use the feedback to improve your business. Thank your happy customers and politely respond to your unsatisfied ones. More importantly, responding to reviews is a great way to engage with your customers. First, it helps your business rank higher on search. Responding to reviews helps your business for a couple of different reasons. Responding quickly can mean the difference between a customer choosing you or a competitor - so make sure that you’re paying close attention to your messages. If you turn on chat, customers and potential customers can use the “Chat” button on your Business Profile to message you.Ĭustomers will often use messages to ask about things like your pricing or the specific services that you offer. Respond to customer messagesīusinesses have the option to enable messaging on their Google My Business listing. The posts can include text, photos, or videos to promote Business Profiles. These posts could be any sort of advertisement that you want to share with customers. Google gives you the ability to make posts that will be visible to customers viewing your profile. After all, 68% of customers say they will stop using a business entirely if they find incorrect information online. Making sure that all this information is accurate can help you provide accurate information to customers and prevent frustration. Plus, you want to make sure that you’re staying on top of minor changes, such as new hours of operation and holiday closures. The more accurate your listings across the Internet, the better your chances of ranking high in search results. According to Moz, these citation signals account for more than 10% of your local search ranking. Keeping up-to-date information about your business’s name, address, and phone number is crucial for local SEO. Give your customers up-to-date information 5 Ways to optimize your listing with Google My Business 1. Now that we’ve covered those common questions let’s look at how you can optimize your Google My Business account. Google My Business messaging is a feature that allows customers to directly message businesses through their Google My Business profile. What is Google My Business messaging app? Frequently asked questions about Google My Business app The following are the most common questions we hear. For single-location businesses, this is most likely the way you are accessing your profile already.Īs mentioned earlier, there are a lot of questions surrounding this change, and we want to make sure you get the answers you’re looking for. Since the Google My Business app download is no longer available in the Google Play Store and the App Store, to get started, simply go to the Google Maps app on your mobile device and search for your business’s name and click on the profile that appears. This is great news because you can manage your Google My Business account easily in Maps and Search. Don’t worry, this has no impact on how customers view or engage with your Business Profile. The Google My Business mobile app is being replaced by Google Maps and Search. Use Birdeye, the complete Google marketing package.Check your Business Profile performance and get insights about your customers 5 Ways to optimize your listing with Google My Business.Frequently asked questions about Google My Business app.
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